Free Click & Collect
Reserve online, collect in-store. Avoid postage fees and collect your items from our store in Hatfield, Hertfordshire.
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Create new accountReturning an unwanted item?
We get it, sometimes something just does not work for you and you want your money back. As long as an item is still in its original condition, we accept returns subject to the conditions below. None of these rules affect your statutory rights.
If you return an item requesting a refund within 28 days of the item(s) being delivered to you or collected, we will give you a full refund by way of the original payment method.
We aim to refund you within 14 days of receiving the returned item(s).
We do not accept returns for unwanted or incorrectly ordered items after the relevant return period above. If you try to make a return after this period, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
If an item is returned to us damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs).
All items are inspected upon return.
All returned items should be sent in their original condition and packaging.
The cost to return your item(s) is your responsibility.
Please fill in your returns slip (included in delivery parcel) and return your item(s) to the following address: GT Towing Ltd, Returns Department, Great North Road, Welham Green, Hertfordshire, AL9 5SD
Responsibility
Returned items are your responsibility until they reach us, so make sure they are packed up properly and cannot get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
Want to exchange an item?
Unfortunately, we are not able to offer an exchange for items to our customers. All returned items will be refunded once they have been received by our returns department. Need a different model or size of item? Simply return the one you do not want and place a new order!
Returning a faulty or incorrect item?
If you have received an item which is not quite right, please email us at sales@gttowing.co.uk with proof of your order along with any photos you may have of the faulty/damaged product. We aim to respond within 24 hours (Monday – Friday).
Free Click & Collect
Reserve online, collect in-store. Avoid postage fees and collect your items from our store in Hatfield, Hertfordshire.
Delivery Rates
Spend £45.00 for free delivery. Size restrictions apply. Delivery excludes roof boxes, trailers, caravans and other large items. Same day dispatch if ordered by 2pm!
Towbar Fitting
Get it done by the pro's! All towbars fitted are covered by a lifetime warranty and all electrical parts and relays are guaranteed for 2 years.